How does the return process work?
Not in love with your purchase? We’ll gladly exchange unworn, unwashed, or defective merchandise with original tags attached.
Once your exchange is received and processed, we will notify you via email that we have received your item(s) and include the details of your gift card. You may redeem the gift card code online or in store.
You'll receive step-by-step instructions and a prepaid shipping label via email. Please include the original packing slip or order number with your items when you mail them back.
Starting a New Return or Exchange
You can start a new return or exchange at any time at https://cocorose-boutique.returnly.com
How will I get my refund?
Simply mail it back to us within 14 days of your order date and the cost of your item(s) will be applied onto a CocoRose Boutique gift card.
We do not issue refunds on the original payment method.
How do exchanges work?
If you wish to exchange your item for a different size or color, we recommend purchasing the new item, then sending the original item back.
If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, shoot us an email at CustomerService@cocoroseboutique.com and we’ll help.
Exchanges after 21 days cannot be accepted.
To be eligible for an exchange, your item must be unused, with tags attached and in the same condition that you received it. If we any item in an unsellable condition, you will be notified and the items will be returned to you.
What items are not eligible for returns?
- Items marked as final sale.
- All accessories (hats, shoes, jewelry, etc.), swim, and sale items are final sale.
- Free gifts or promotional items with retail value.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.